top of page

About us

Dana's Story 2.0

Read more →

Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Work with me

My promise to you

In 30 days or less, no matter what package you choose, you will eliminate confusion and have gained a clear action plan that achieves your specific & desired outcomes.

Industrial Style

AMA Hourly Coaching

Hourly Coaching

Developer

Use this space to introduce yourself and share your professional history.

Dana&Bridget_coaching.jpeg

121 Coaching

Exclusive Service

Developer

Use this space to introduce yourself and share your professional history.

Fists in Solidarity

Corporate Consulting & Training

C.S.A.T. Score

Use this space to introduce yourself and share your professional history.

How we work

Employment Success Journey Overview

1491254491-telephonelinecallcenterask_82963.png

EMAIL OR BOOK A CALL

Give us a call (123) 456-7890 for more Information or Visit our Location in Newport Beach! www.qqq@abc.com">www.qqq@abc.com

travelplancalendar_109761.png

Make your own plan

Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

meetings_meeting_table_people_work_icon_144587.png

Coaching

Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

persondone_110958.png

Done

Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Dana Soza - Dana_covers_02c.jpg

PART ONE

How to Land and Succeed in the Customer Success Profession

A Success Playbook for Your Employment Journey

Testimonials

Let our partners tell you that we are the most professional.

"It is rare to meet anyone as enthusiasm for improving customer experience and making them successful as Dana. She has excellent communication skills and is able to deliver findings and recommendations in an effortless way making her easy to work with as a trusted advisor and trusted colleague." Claudia Belardo, VP of Customer Success & Experience Transformation, IFS

"Dana is a superstar Customer Success (CS) professional. Smart, caring, always helping others. She is super-organized, analytical, and has strong strategic planning skills. Finally, she is absolutely pleasant to be around and extraordinary kind-hearted. A great human being!" Paul Zak, Founder & Chief Immersion Officer, Immersion Neuroscience

"From the first day I met her I was impressed. While at D&B she immersed herself into learning the business, internal networks and of course, her clients. It was highly evident that she is dedicated to being successful in her role AND being seen as a trusted advisor to her clients." Lisa HaysDirector of Customer Success, Dun & Bradstreet

Clients' story

Seccess case

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Proin in mattis libero. Ut ultricies fermentum sapien. Praesent gravida, lorem quis consequat molestie, arcu arcu fringilla tellus, ac imperdiet metus nisl eget sapien. Sed vel tincidunt felis, at luctus arcu. Mauris mattis fermentum porta. Fusce iaculis tellus id tortor

Man with Tattoos
Attractive Mature Woman

Clients' story

Seccess case

Great customer experience

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Proin in mattis libero. Ut ultricies fermentum sapien. Praesent gravida.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Proin in mattis libero. Ut ultricies fermentum sapien. Praesent gravida, lorem quis consequat molestie, arcu arcu fringilla tellus, ac imperdiet metus nisl eget sapien. Sed vel tincidunt felis, at luctus arcu. Mauris mattis fermentum porta. Fusce iaculis tellus id tortor

Great customer experience

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Proin in mattis libero. Ut ultricies fermentum sapien. Praesent gravida.

Portrait of a Smiling Man

What to Expect From a Discovery Call

I work with clients in various ways and have several options for turn-key as well as custom solutions to best fit your goals and budget. ​ Our discovery call helps us assess if we’re a great fit for each other, and what we would work on together going forward. I want to learn about you!

AMA HOURLY COACHING

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Proin in mattis libero. Ut ultricies fermentum sapien. Praesent gravida, lorem quis consequat molestie, arcu arcu fringilla tellus, ac imperdiet metus nisl eget sapien. Sed vel tincidunt felis, at luctus arcu. Mauris mattis fermentum porta. Fusce iaculis tellus id tortor

121 COACHING

Customer Success Career Evolution

Newbie

ABC Steps

If you are a Customer Success Newbieâ„¢, or hopeful-entrant wanting to break into the exciting customer success space and want to learn more about our one-to-one coaching, then let's get ready to make your mark your customer success!

emblemok_103757.png

New

emblemok_103757.png

Newbie

Climber

ABC Steps

If you are a founder or executive at a startup or growth-stage SaaS organization wanting to optimize, roll out, or build your customer success department and delivery from the ground-up, then let's talk CS Strategy!

emblemok_103757.png

New

emblemok_103757.png

Climber

Crusher

Ace up your sleeve

If you are a Customer Success Professional (CSP) ready for a promotion and want to learn more about our one-to-one coaching, then let's get you that promotion!

emblemok_103757.png

Pro

Crusher

Safe Working Environment

Corporate Consulting & Training

What to Expect From a Discovery Call

I work with clients in various ways and have several options for turn-key as well as custom solutions to best fit your goals and budget.

​

Our discovery call helps us assess if we’re a great fit for each other, and what we would work on together going forward.  I want to learn about you! 

Let's chat!

FOR
STARTUP & GROWTH-STAGE COMPANIES

FOR
CUSTOMER SUCCESS PROFESSIONALS

FOR
CUSTOMER SUCCESS NEWBIESâ„¢

If you are a founder or executive at a startup or growth-stage SaaS organization wanting to optimize, roll out, or build your customer success department and delivery from the ground-up, then let's talk CS Strategy!

If you are a Customer Success Professional (CSP) ready for a promotion and want to learn more about our one-to-one coaching, then let's get you that promotion!

If you are a Customer Success Newbieâ„¢, or hopeful-entrant wanting to break into the exciting customer success space and want to learn more about our one-to-one coaching, then let's get ready to make your mark your customer success!

bottom of page