eBook
A Success Playbook for Your Employment Journey
HOW TO LAND AND SUCCEED IN THE
CUSTOMER SUCCESS PROFESSION
Why write this book anyway?
The 2020 Coronavirus pandemic has brought on many new challenges for those of us in the job market. Jobs have been cut, companies have downsized, and we’re all learning how to do more with less; less time, less money, less resources, the list goes on! And like many of us out there, you may be wondering about your next career steps while looking wide-eyed at a crowded pool of applicants. Where there were once 50 applicants for a customer success position, there are now 250-350 applicants for the same job!
So it sparked within me a burning question that I feel compelled to answer, "how can anyone stand out with so many people vying for the same job? Especially those hungry to break into this coveted high-growth field of customer success without a CS title under their belt?”
What outcomes should I expect?
FOR THE CUSTOMER SUCCESS
NEWBIE
FOR THE CUSTOMER SUCCESS PROFESSIONAL
Get a leg up on the competition with proven strategies--from creating a kick-ass cover letter to nailing that interview—to apply now!
“Wow” recruiters with your newly acquired CS IQ by putting key customer success principles into action.
See how three core customer success methodologies—the Journey, Handoff, and Playbook—work in tandem to achieve the goal of…
Landing your dream job in customer success!
Get that promotion by learning to develop your own customer success strategies& tactics utilizing resources from industry-leaders in the space.
Discover new on-demand resources that will help you level-up your customer success knowledge.
Gain a broader picture of where this field is headed and what the future might hold for you as you continue your upward trajectory.
Confidently answer the question, "Where do I go from here?", to achieve the goal of…
Continuously succeeding in your Customer Success
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FOR
STARTUP & GROWTH-STAGE COMPANIES
If you are a founder or executive at a startup or growth-stage SaaS organization wanting to optimize, roll out, or build your customer success department and delivery from the ground-up, then let's talk CS Strategy!
FOR
CUSTOMER SUCCESS PROFESSIONALS
If you are a Customer Success Professional (CSP) ready for a promotion and want to learn more about our one-to-one coaching, then let's get you that promotion!
FOR
CUSTOMER SUCCESS
NEWBIES
If you are a Customer Success newbie, or hopeful-entrant wanting to break into the exciting customer success space and want to learn more about our one-to-one coaching, then let's get ready to make your mark your customer success!