Dana's Story 2.0
CUSTOMER SUCCESS STRATEGIST, OPERATIONS LEADER, EDUCATOR & AUTHOR, KEYNOTE SPEAKER, PANELIST, PODCAST GUEST, PULSELOCAL SOCAL LEADER.
and Creator of the C.S.A.T. Scoring Methodology
I was never built to sell. I was created to make a difference. Ten years into my sales career, I realized that the “turn ‘em and burn ‘em” mentality many employers fed me was soul crushing. It was only after doing meaningful work as a teacher abroad and making a marked difference in the field of customer success, that my success skyrocketed. Building and scaling a little-engine-that-could SaaS startup by 900% was just the beginning.
"Dana is very personable, punctual and attentive to her customers. She has a superb work ethic and folows up to ensure customer satisfaction is accomplished, simply a pleasure to work with."
Director of Engineering
"It is rare to meet anyone as enthusiasm for improving customer experience and making them successful as Dana. She has excellent communication skills and is able to deliver findings and recommendations in an effortless way making her easy to work with as a trusted advisor and trusted colleague."
VP of Customer Success & Experience Transformation
"Dana is a superstar Customer Success (CS) professional. Smart, caring, always helping others. She is super-organized, analytical, and has strong strategic planning skills. Finally, she is absolutely pleasant to be around and extraordinary kind-hearted. A great human being!"
Founder & Chief Immersion Officer
"From the first day I met her I was impressed. While at D&B she immersed herself into learning the business, internal networks and of course, her clients. It was highly evident that she is dedicated to being successful in her role AND being seen as a trusted advisor to her clients."
Director of Customer Success
"Dana is an incredibly detail oriented, dedicated and driven individual. Her personal, yet professional, approach to client relationships lead our SaaS startup into international markets with exponential user growth and engagement. She has an exceptional work ethic and her hands-on approach to all endeavors makes her clients, colleagues and staff confident that they are in the right hands at all times."
Senior Software Engineer
"Dana is the consummate professional. Her follow up is impeccable and she is able to manage complex problems with teams over multiple continents. She can overcome objections with grace and style. I was impressed with our dealings and her ability to get things done! Big vote of confidence."
Senior Vice President
"I had the pleasure of working with Dana for 2 years while onboarding, collaborating and coordinating Omacro software within my IT enterprise systems. Dana was my liaison for aspect of the project from the very beginning. The level of efficiently she had for my account was unlike any other."
Project Manager, Strategic Accounts
"Dana is a great professional and very good person too. Her classes allowed me to level up my business english and I was able to be more confident with my presentations and meetings in my professional life. I really recommend her as a teacher for her dedication and preparation of the classes."
Head of Strategic Retail Accounts
What to Expect From a Discovery Call
I work with clients in various ways and have several options for turn-key as well as custom solutions to best fit your goals and budget.
Our discovery call helps us assess if we’re a great fit for each other, and what we would work on together going forward. I want to learn about you!
STARTUP & GROWTH-STAGE COMPANIES
If you are a founder or executive at a startup or growth-stage SaaS organization wanting to optimize, roll out, or build your customer success department and delivery from the ground-up, then let's talk CS Strategy!
CUSTOMER SUCCESS PROFESSIONALS
If you are a Customer Success Professional (CSP) ready for a promotion and want to learn more about our one-to-one coaching, then let's get you that promotion!
CUSTOMER SUCCESS NEWBIES™
If you are a Customer Success Newbie™, or hopeful-entrant wanting to break into the exciting customer success space and want to learn more about our one-to-one coaching, then let's get ready to make your mark your customer success!